Saturday, November 01, 2008
Why Wal-Mart Sucks #248
Today's example of really lousy customer service, that rises to the level of stupidity, is WalMart's "No Return" policy on Halloween merchandise. As with all no-exception style policies, it ultimately costs the store money.
I understand why a store selling decorations and such would not want people who purchase glowing pumpkins and costumes to bring them back for a refund the next day, but what if the merchandise is truly defective and unable to be used on Halloween?
About two or three weeks ago, we purchased a silly little "Fog Machine" on a whim. Last night we plugged it in, let it warm up according to the directions and..... well.... nothing. It puffed a tiny bit of smoke for 5 or 6 seconds and then it stopped. It emitted nothing but the smell of evaporating glycol which has the lovely smell of an overheated radiator on a car.
So, today, without a second thought, we attempted to take it back, if for nothing else but store credit.
BZZZTTT!!! Wrong!
Wal Mart refused, citing their little sign above the returns desk stating that Halloween merchandise cannot be returned after 10/31.
So now, I will package the crappy little machine up, and I will send it on my own dime to H. Lee Scott, the President of WalMart, and tell him that I hope his kids enjoy it as much my mine did, along with a mention that his store's counterproductive policy will make WalMart my store of last resort for the indefinite future. ¶ 4:33 PM
Today's example of really lousy customer service, that rises to the level of stupidity, is WalMart's "No Return" policy on Halloween merchandise. As with all no-exception style policies, it ultimately costs the store money.
I understand why a store selling decorations and such would not want people who purchase glowing pumpkins and costumes to bring them back for a refund the next day, but what if the merchandise is truly defective and unable to be used on Halloween?
About two or three weeks ago, we purchased a silly little "Fog Machine" on a whim. Last night we plugged it in, let it warm up according to the directions and..... well.... nothing. It puffed a tiny bit of smoke for 5 or 6 seconds and then it stopped. It emitted nothing but the smell of evaporating glycol which has the lovely smell of an overheated radiator on a car.
So, today, without a second thought, we attempted to take it back, if for nothing else but store credit.
BZZZTTT!!! Wrong!
Wal Mart refused, citing their little sign above the returns desk stating that Halloween merchandise cannot be returned after 10/31.
So now, I will package the crappy little machine up, and I will send it on my own dime to H. Lee Scott, the President of WalMart, and tell him that I hope his kids enjoy it as much my mine did, along with a mention that his store's counterproductive policy will make WalMart my store of last resort for the indefinite future. ¶ 4:33 PM
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Wal-Mart = crap + poor service + depressing lighting + light bulbs and diapers.
Fortunately I can find light bulbs and diapers elsewhere.
Fortunately I can find light bulbs and diapers elsewhere.
# posted by 
: 11:00 PM
: 11:00 PM
Go back to the shop, and say that the BBB and office of the attorney general need more than your word that they are refusing to take it back, so could they please just write you a little note acknowledging that they are refusing to accept a return of defective merchandise.
Usually works for me.
Might look up Look up Mass 940 CMR 6.12, which should say something along the lines of "cannot use its disclosed refund/ return policy to refuse the return of defective merchandise"
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Usually works for me.
Might look up Look up Mass 940 CMR 6.12, which should say something along the lines of "cannot use its disclosed refund/ return policy to refuse the return of defective merchandise"
# posted by : 8:11 PM
: 8:11 PM<< Home
