How to Lose a Customer
Here is the jist of the response to my recent request to have TimeWarner Cable look into why my upload speed is about 1/3rd the rate of your typical dial-up account. From the email I received from Tech Support:
Unfortunately we don't guarantee speeds with the Road Runner Lite connection and our trouble shooting for such problems is minimal. I'd suggest that you power cycle the modem and clear cache and cookies in your browser.
Translated: You only pay $25 a month. We don't have time for you.
These guys make Adelphia look like the good ol' days. Wow. I never thought I'd be saying that.